Arlo baby - device is inactive.

[CELK]

Hi, 

I bought a second-hand Arlo baby. When I add it to the app it says ”This device is inactive.

To activate the device, you must have a paid subscription” and doesn't show any picture. How do I fix this?

[StephenB]

Did you buy an Arlo Baby (this thread) and a Pro (your other thread)?

Or something else all together?

[CELK]

Hi again. I forgot to mention that I already have the arlo pro 2 with the base unit. My other cameras work flawlessly without a subscription.

[StephenB]

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@CELK wrote:

Hi again. I forgot to mention that I already have the arlo pro 2 with the base unit. My other cameras work flawlessly without a subscription.

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 So this other post was a mistake?

• https://community.arlo.com/t5/Arlo-Pro/Arlo-PRO-2-device-is-inactive/m-p/2452830

[CELK]

No misstake.. I have the same issue with both of them 

[StephenB]

How many unsubscribed cameras are there in the account?

(You should be able to activate them, but the 7-day free storage is limited to accounts with 5 or fewer unsubscribed cameras.)

[CELK]

 

okay then I understand the problem. camera number 6 & 7 it complains about. what do you do if you have more than 5 cameras? bought pro 2 & baby for that reason (Free storage). 

but I can’t see any pictures. 

[StephenB]

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@CELK wrote:

Okay then I understand the problem. camera number 6 & 7 it complains about. what do you do if you have more than 5 cameras? bought pro 2 & baby for that reason (Free storage). 

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There are two options:

1. get a subscription
2. get a second base and add it (and at least two cameras) to a new account.  Then share the cameras using the "friend account" feature.

If you see "Library" in your app menu, then option 2 will also require you to migrate your existing account to "Feed".  There are some downsides to that, so post back if you want more info on that.