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Adding a second Arlo baby to the Arlo app on my iPhone

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Bethie1284
Aspirant
Aspirant
I bought a second Arlo Baby model:ABC1000 off amazon. I’m having difficulty adding it to my app on my iPhone. I follow all the steps and it says no devices found. I’ve also tried resetting it, with the same results.

I talked with Arlo support on live chat and before getting disconnected I tried everything they said with the same results.

My next step was going to be to call them but I figured I’d try here and see if I could get any help.

Thanks in advance for any suggestions.

Bethany
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Bethie1284

 

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Bethie1284
Aspirant
Aspirant
@ShayneS
I’ve pushed the reset button on the Arlo and went through the steps again, logged out of the app then back in. After pushing the sync button I pushed the wps button on the router (per the tech). None of that has worked.
ShayneS
Arlo Moderator
Arlo Moderator

I would suggest giving support a call. I will attach the link here for you - Arlo Tech Support

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  • 3 Replies
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  • 2 In Conversation