ARLO BABY: Won't record voice. Just says 'please wait' when you press save.

[Freyad]

I am trying to record a voice lullaby on my arlo baby app.
When I press 'save' it states 'please wait', but nothing happens. 
Phone software up to date. Just got arlo a few days ago so also up to date. 

[ShayneS]

Freyad,

Have you tried to reboot the baby & test again? What device and OS is it running?

[Freyad]

Yes I have rebooted. I am using an iPhone 8 - iOS 12.1 (however I only recently updated from the last OS didn't work on that either).

[ShayneS]

Freyad,

Have/can you try and remove & re-install the Arlo Mobile App. If that does not seem to help can you remove & re add the device.

[Freyad]

Hi,
Have tried both of these. Still continues to say “please wait”. This goes on for longer than 5 minutes.

[ShayneS]

@Freyad,

  Have you tried contacting customer support regarding this issue?

[Freyad]

I thought that was what I was doing here.

[ShayneS]

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

[jguerdat]

This is a user forum, not tech support. Use this to open a case:

https://www.arlo.com/en-us/support/contact.aspx