issue occurs

[mario779petri]

Hello,

After the doorbell is pressed and rings, the light remains solid white indefinitely (or for a long time) and doesn't return to standby/no light. What is the light status on the doorbell when the issue occurs?

[jguerdat]

According to this, it means 2-way audio is in use:

https://kb.arlo.com/000061847/What-do-the-LEDs-on-my-Arlo-Audio-Doorbell-mean

You might want to remove/reset/reinstall it to see if that makes a difference.

https://kb.arlo.com/000061842/How-do-I-factory-reset-my-Arlo-Audio-Doorbell

[StephenB]

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@jguerdat wrote:

You might want to remove/reset/reinstall it to see if that makes a difference.

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I suggest removing/reinserting the batteries first.

[anna78smith]

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@jguerdat wrote:

According to this, it means 2-way audio is in use:

https://kb.arlo.com/000061847/What-do-the-LEDs-on-my-Arlo-Audio-Doorbell-mean

You might want to remove/reset/reinstall it to see if that makes a difference.

https://kb.arlo.com/000061842/How-do-I-factory-reset-my-Arlo-Audio-Doorbell

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When the issue occurs, the doorbell’s light stays solid white after being pressed and ringing, instead of returning to its normal standby state with no light.

[BrookeN]

Have you attempted to rest the doorbell?

[buckaroooo]

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@jguerdat wrote:

According to this, it means 2-way audio is in use:

https://kb.arlo.com/000061847/What-do-the-LEDs-on-my-Arlo-Audio-Doorbell-mean

You might want to remove/reset/reinstall it to see if that makes a difference.

https://kb.arlo.com/000061842/How-do-I-factory-reset-my-Arlo-Audio-Doorbellblock blast

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I’ve seen similar issues where a device appears to stay in an active audio state even when no one is using it. Has anyone figured out what causes this on the Arlo Audio Doorbell?

[BrookeN]

You can reset the doorbell and see if that resolved the behavior you are seeing.