Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Arlo Moderator

Re: Turning off message feature and delay issues

Hi @alexmcleaniii

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Message 26 of 30
l36 Aspirant
Aspirant

Betreff: Turning off message feature and delay issues

any updates? I won‘t install the doorbell as long as the message feature is active by default and can‘t be deactivated.
Message 27 of 30
Aspirant

Re: Turning off message feature and delay issues

I have not. Will there be someone there on the weekend?

Message 28 of 30
Star

Re: Turning off message feature and delay issues

Well, believe it or not I actually had someone try to leave me a messag on the doorbell yesterday. I say try, because guess what, it didn’t work!  I got a notice saying someone left me a message but when I clicked on the notification it just took me to the app. There was nothing in the app about a message. I have the associated camera auto record via motion and not the doorbell because I want alerts on a schedule (can’t do that with the doorbell). I went to the camera videos to see if I could find it and I literally had to scroll through and watch each video until I found the video and then watch the whole video to find the part with the message. The best part is the poor person heard the prompt to push again to leave a message but then there was no feedback for him to know when to talk so he stood there clueless for like 15 seconds. 

 

Honestly I've pretty much had it with the dumpster fire that is the software for this mediocre hardware. And the is kind of being rude to dumpster fires.  The message prompt cannot be turned off and doesn’t really work. The settings are terrible to figure out and nearly useless. The chime always disconnects. The delay is usually huge. The integration with the cameras is useless if you want to also use the camera schedule. The acknowledge tone is barely audible. The battery life is hit or miss.  When I answer on my phone the video almost never works.  I bought it when it first came out thinking they would improve it. They have not. The level of annoyance with this thing is soul sucking.  Planning to remove this aweful thing this weekend. 

 

 

Whew. Sorry for the rant. I had to get that off my chest. 

Message 29 of 30
Aspirant

Re: Turning off message feature and delay issues

Recently purchased the arlo doorbell and I agree with what everyone in this thread is saying: There absolutely needs to be an option available to disable the automatic response. It's just ridiculous that the arlo doorbell rudely interrupts a conversation at the door if you did not use your phone to handle the incoming doorbell call before opening the door....

Also, building on this, I would like to have the possibility integrate the enabling/disabling of the automatic response with the geofaced enabled devices in our home.
Message 30 of 30