I have recently purchased an Arlo Door Bell but external users can't hear me, I can hear them.

[Chitchat]

Door bell works fine but for one exception—people at the door can’t hear me talking. I can hear them from my phone though.

I am the secondary account user and my wife the primary. She has no issues and can have two way dialogue. I have admin priviledge and the same setting set on both our phones.

I have an iPhone 6 with iOS 12.1.4 and permissions and settings are enabled on for the app.

Arlo App version 2.7.4 (Release 9 Feb 2019)

Door bell firmware 1.2.0.0_297_268

Hardware 1.3

Any ideas?

Thanks.

[ShayneS]

Hi @Chitchat

When you mention someone can not here you, Is the volume low or is there not any noise coming from the speaker when you talk?

[Chitchat]

Hi ShayneS, all volume controls are set at 100%, I have compared all settings against my wife's app and they are identical, the only difference is the actual phone. 

I assume you can have multiple users answering the door bell and isn't limited to a primary user?

Thanks

[ShayneS · Accepted solution]

@Chitchat

Have you tried removing & reinstalling the app? Can you try and log in to her phone with your account and see if the 2 way audio works.

[Chitchat]

Fortunately or not we had a power outage and we ended having no choice but to reinstall the whole system. Just by trying to uninstall the application from phones/ tablets didn't work. 

Once reset and reinstalled the system is working as expected on both devices. 

Thanks for the support. 

[ShayneS]

Hi @Chitchat

You are welcome! let us know if you have any further questions.