Trigger Chime and not call phone

[holtm]

Can I set up the Arlo Doorbell to trigger the chime (I'm using an existing chime that works fine), but not have it call my phone?

[ShayneS]

Hi @holtm

Yes you may mute your calls by using the Silent Mode feature. To achieve this, you will need to go to 

Devices > Doorbell > Silent Mode > Select what you would like muted (Grey means MUTED/Green means ON)

[holtm]

That doesnt work. Turning on silent mode mutes the phone calls AND mutes the chime. I want the doorbell to ring, but I dont want to get a phone call. 

Prett close to returning this. Really not working out. The speaker volume being ridiculously low doesnt help. How did this get out the door? What product manager thought this was OK?

[ShayneS]

Did you not see the option to mute the phone calls/chime when you enable silent mode? What settings are you viewing? 

[holtm]

Yes, when selected Silent Mode mutes BOTH calls AND chimes. I ONLY want CALLS muted - I want chimes to NOT be muted. I dont see a way to control them individually - only together.  

[holtm]

Note the attached image - the Calls and Chimes are controlled together as either ON or OFF.

[ShayneS]

@holtm

Once enabled, you should be able to adjust the chime/doorbell separately. have you tried this on the website & mobile app? Do you have a screen shot of the toggles when you have the silent mode enabled.

RECEIVED. Note: What Device/Phone/Model/OS are you using?

[holtm]

I enabled Silent Mode but there are no options to control them separately. Using Windows, Chrome browser.  I also checked on the Andriod app - there is a setting labeled "Incoming Call". I have that turned off & below is the string "Chime" with no setting associated with it. What does "Incoming Call" do?

Frustrating that the browser control & the phone app are not the same.

[ShayneS]

If you turn that slider on, you will have the option to adjust them individually.

[holtm]

I tried that. I turned on "Incoming Call" & then it went back to Silent Mode turned off & no controls are visible.

[ShayneS]

@holtm

When using the Arlo Mobile App, turning the silent slider on allows the options. Then slide the calls to green, the calls will then be Muted/Silent