Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Arlo End of Life Policy Notice To view Arlo’s new End of Life Policy, click here.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
Posted this today on my original thread re my chime/doorbell not working, even after chime replacement. There are serious software/coding issues with these products.
I love the way Aro tries to close out case numbers without actually solving the customer's problems.
I assume someone is on a bonus to keep customer queries down.
I have raised an issue with Arlo Chime and Doorbell for 5 weeks now that is not resolved.
You keep closing the case due to "inactivity", when the inactivity is yours - I need feedback.
I have a record of all emails, web page entries/responses demonstrating that you are avoiding providing a solution to my problem, so I am raising yet another case, and will do so until you respond with a solution to my issue, which is well recognised in the Arlo community as a coding/software issue.
Arlo are knowingly selling equipment to the public that is not fit for purpose
So to everyone having problems with cameras and the doorbell. I have had trouble with cameras not working and no announcements from amazon alexa that the door bell has been pressed like everyone else that has them. I have found it MUST be a fault with software/firmware. If I have the doorbell and chime connected to a base unit with NO cameras and a different base unit for just the cameras then everything works better. cameras connect and work faster. no dropping of connections and now my doorbell rings my phone every time and my alexa tells me my doorbell has been pressed. Hope this helps
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.