Since updating to iOS 13 my doorbell does not call my iPhone (or that of my wife's).
I have followed guidance under a similar thread, to no avail:
- Reset Arlo base station
- Removed and reinstalled Arlo doorbell
- Removed and reinstalled iOS Arlo application
Any ideas before I try to return this to the manufacturer? It really is very poor that the app upgrade was released without this being resolved.
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12 and 13, including the update today.. across multiple devices including phones and iPads, across multiple internet connections including NAT and public IP. My guess is that you have a SIP compatibility issue with iOS?? But if no one knows about it at Arlo support/engineering at this stage, let me know as I will then take it back..
There is copious amounts of this info in all the posts about this. Arlo really need to get some people on these forums that can answer questions rather than just , reboot, reinstall, contact support etc.. It would be worth it just to not have the public relations disaster you have.
Update: I returned my Arlo Doorbell and Chimes and purchased the Nest Hello video doorbell.
Yes, double the cost but it works fantastic. The Hello camera provides a live feed much faster than the Arlo cameras (☹), motion and sound notifications are faster as well, and the doorbell consistently calls my phone. In addition, it syncs very well with my Nest Hub (something the Arlo cameras do not do but are supposed to – but that’s another story).
Yes, a Nest subscription is required to save the videos and access other features (about $60 per year, so not that significant), but the Hello actually works and paying the additional cost and subscription is a small price for that type of performance.
Unfortunately, I'm not confident about the functionality of the new Arlo Video Doorbell.
I will be replacing my ten existing Arlo cameras over time with Nest cameras (can’t afford to do it all at once); I have already replaced my driveway camera.
Thanks everyone and good luck.
Yeh, I have just packed mine up. And in a few minutes I and taking it back. I will probably get the Ring Doorbell 2, their sub is $40 Aud a year..
I think Ring handles calls and notifications differently, ir not like a Phone call, and I think this SIP phone call is the issue Arlo seems not to be able to implement.?? But thats just my thoughts as no one seems to want to talk about it.
Having 2 systems will also provide some redundancy.
Such a pity, the concept of having the doorbell and the integration into the existing cameras was good.. But its vaporware..
I have a couple of friends with the Ring 2 video doorbell and they are quite happy with its performance. One of the reasons I chose the Nest Hello was due to its design; it looks like the Arlo doorbell😊
Anyhow, I'm sure you'll be happy with the Ring as well.
I have replaced my Arlo Doorbell and Chime with a Ring 1 and chime. I returned the Arlo and was $20 ahead.
ShayneS Arlo Moderator Arlo Moderator
2019-10-29 12:28 PM
For Android users still experiencing this issue with the Doorbell not ringing your phone, Can you force close the app > log back in > test to see if your calls come through.
It was working a couple of days but now it's back to the beginning again. No calls to my Android phone. (After many attempts it can suddenly work once.)
My wife's iPhone do more often get a call, but then the app crashes.
The bell is useless.
I started this topic weeks back and it is still not fixed.
If you are reading this topic and considering buying the Arlo Doorbell, you should know it no longer works with Android and iPhones.
I created this topic on 10th October - so nearly a month and approaching 200 replies later, we are no further along.
The service from Arlo has been appalling. I raised two support tickets, both of which were closed unsolved, without my agreement. There is a moderator on here (Shaun?) who has at least responded to messages, but hasn't managed to get anything resolved.
I had an online chat with someone at Amazon where I bought the Doorbell and Chime from and they were happy to give a full refund on both, once returned. This is about three months after purchasing, so good service. I would recommend any of you still wasting time on this, push for a refund.
We have the same phone and versions of the app.
I've had mine now for about a year and it's never worked properly. I don't think Amazon will refund me now.
I've just checked away a £150!
can anyone assist? I spent over an hour yesterday on chat with help, and nothing they suggested seems to help.
my audio doorbell no longer rings my phone (iPhone 7). It also does not ask to leave a message.
it does ring my iPad if I am logged on that device, (and my phone tells me I answered the doorbell on the iPad) and t audio is not working at all.
The doorbell doesn’t have the prompt to talk anymore either?
I did have to resync the doorbell as well. We did have several power failures last week. Not sure if this is connected?
I have checked all the settings resynced the doorbell. Deleted the app, cleared the phone.
any suggestions on how to fix this?
I have Android and my wife has iPhone.
The bell rings once in a while when someone presses the bell. (At most every tenth time.) Sometimes to my phone and sometimes to my wife's phone. Never to both at the same time.
I use the doorbell like an old regular doorbell since it stopped working a couple of months ago.
My Arlo cameras work great!