Arlo audio doorbell has stopped ringing my iPhone.. and audio is not working at all?

[timpharrison]

Since updating to iOS 13 my doorbell does not call my iPhone (or that of my wife's).

I have followed guidance under a similar thread, to no avail:

- Reset Arlo base station

- Removed and reinstalled Arlo doorbell

- Removed and reinstalled iOS Arlo application

Any ideas before I try to return this to the manufacturer?  It really is very poor that the app upgrade was released without this being resolved.

[oscwes]

I have not noticed any difference if I am at home (on WiFi) or outside (not on WiFi).

[ShayneS]

@oscwes

What version of the Arlo mobile app are the phones using?

[GStanbury]

iPhone XS and xr. Arlo app2.12 1887

[oscwes]

iOS 2.12 (1887)

Android 2.12.0_26090

[Cail1935]

can you please tell me where do you read this? i need to check this out.

[Fieldco]

Doorbell is not ringing to phone

[oscwes]

In the recent days, the door bell seems to have worked perfectly. Both my (Android) phone and my wife's (iPhone) phone rings every time. We have been at home (connected to WiFi). I will also test when we're not connected to WiFi, but this is a big improvement!

[oscwes · Accepted solution]

I still have no problems with the bell, it works flawlessly for me now.