Doorbell detects motion but isn't recording on Ultra camera anymore
I have the 4K model and a doorbell and chime. I have several issues with the doorbell and its design/ux but that's for later topics.
Recently the camera that is supposed to record activity after the doorbell detects motion isn’t recording any more since one month or so. No settings changed. Doorbell works as usual otherwise and also glows when it detects motion – but nothing is recorded.
When motion is detected -> [Camera Name] Record Video -> Record until activity stops (up to 300 sec)
Unfortionately a terrible thing happened that could have been recorded – but now isn't. This and other issues with Arlo is making me doubt investing in this product (and recently upgrading to Pro cameras). As well as the anger I now try to supress while not being able to even get in contact with regular support ("Live Chat Available" -> *START Chat* -> "Live Chat not available").
What should I do? I have tried the normal stuff like turning things on and off and playing around with the settings on and off. Will factory reset the doorbell this weekend and see if that helps.
I tried adding a second camera to record if the doorbell detects motion and that camera does record!
I have Ultra not Pro as I wrote above and the camera I get to record is a Pro 2 camera. The one that doesn’t work is an Ultra. This Ultra camera works as intended in normal modes - but not with the doorbell.
My doorbells have never worked with my Ultra cameras although I see that they sell packages with the Ultra cameras with the doorbell included. They do work with my Pro and Pro2 cameras.I believe this is a firmware issue.
Base Station VMB5000r4 -
Arlo Ultra Firmware184.108.40.206_134_185068d
Arlodoorbell Version 1.3
In the beginning, my doorbell used to trigger motion alert & record motions in UNARMED MODE, which was handy, while the system is UNARMED and someone shows up at door & doesn't ring the bell & leaves without ringing.
But this looks like no longer working on my system.
I have changed the batteries of the bell.
I have removed device/cam & attached again, removed battery of cam & put it back in.
Did reset on doorbell+HUb.
Nothing look like taking me back to that earlier stage?
Ofc no matter ARMED/UNARMED when Guest(he/she) rings the bell it will trigger cam+chime+phonecall.
I thank you all for help.
If you're receiving notifications where the Arlo Audio Doorbell detects motion but it isn't recording on your Arlo Ultra camera, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
I had a call from Arlo Support, they were unable to understand my issue.
Their final response: There is no Motion-Detection Capability in Arlo Doorbell
Motion is only possible to detect with Cam linked to doorbell & with a rule set up.
I'm disappointed. this is something which used to work & was handy.
The rep was wrong! The doorbell does detect motion and will trigger notifications/recordings on the HD, Pro and Pro2 models. I have not been able to get them to do this with the Pro3 nor the Ultra. I was told that this is a known problem and the engineers are supposedly working on resolving it.
Yep. It's a known issue according to support.
Arlo Ultra no longer records when the doorbell detects motion and also it doesn't send a screenshot when motion is detected on the doorbell like it used to.
It's really bad considering this is a $1000 product...