Cannot find audio doorbell

[Jaymz4011]

Ok I have been through this several times.   From what all I have read it seems these products decide to work at random times.  Folks wait a couple days and do the same thing they have been doing and it just decides to work. These inconsistencies are very frustrating. When you contact an agent they want your serial number and your phone number and all of that kind of stuff. For what? I do not see anywhere where I need to enter that information in the set up steps. So there’s no need for them to have that information in order to help me set this thing up.   I have reset this doorbell, i have set it close to the base station, my phone is on wifi and on the same 2.4 deal as the router, bluetooth is off, couple of other things thay tell you to check.   What is crazy is I can go through the exact steps perfectly with no luck.  Go on chat with an agent and they ask you to do the exacts same steps I just did and it will work.  This is after they ask for the personal information so they can update my profile.  My profile is good.  Doesn’t need updating. That has nothing to do with this device not working properly.   They are doing some remote crap I bet.   Crazy

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.

[Edinburgh_lad1]

If the doorbell is assigned to another account, you won't be able to add it to yours.

[StephenB]

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@jennie258fitz wrote:

The request for personal information can feel unnecessary

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What personal information are they asking you for? 

• It makes sense for them to know your username, so they can check your account and subscription status.
• Also, they need to know your location, as they handle GDPR by only using EU support for folks who live in Europe.

[Guvnaar]

Cant connect my old audio doorbell AAD1001 to my hub VMB4540 (r3) any longer. 

Its not listed as a device, reset, new batteries and rebooted everything all FW up to date.

any ideas appreciated!

[BrookeN]

@Guvnaar were you able to get the doorbell onboarded to the account?

[Guvnaar]

No, tried everything with support they could not solve it. 

Anything else I could try?

[BrookeN]

Looking through the notes of support, it appears all troubleshooting steps have been provided. I also see a coupon code was provided.