Audio Doorbell security screw spec

[fractalchic]

Hi everyone,

I've been given an Arlo Audio Doorbell however it's missing the security screw at the bottom. I'm wondering if someone could give me the spec for the screw so that I can try to buy a replacement locally?

Thanks.

[fractalchic]

I plan to pair the doorbell with my system and then use the support feature within the app to ask this question directly of the people who should have the answer. If I get a response I'll post in here; I'm surprised that these forums aren't monitored by people from Arlo in order to answer questions like this one instead of letting the community fend for itself...

[StephenB]

---

@fractalchic wrote:

 I'm surprised that these forums aren't monitored by people from Arlo in order to answer questions like this one instead of letting the community fend for itself...

---

I'm tagging the mods (using the @ ), to see if they can help.  @JamesC and @ShayneS both do work for Arlo.

[fractalchic]

I’ve just spoken with Support via chat and they’ve advised that the screw length (including the head) is 7mm and the width/gauge is 1mm.

Is anyone able to confirm that this is correct before I go ordering a replacement screw online?

[fractalchic]

I took my audio doorbell with me and went to a local electronics store on the weekend and discovered that the information that Arlo Support gave me was incorrect.

The security screw for the Arlo Audio Doorbell is M2x7, that is, 2mm wide and 7mm long.

All I was able to purchase was a set of four M2x8 screws which are a little long, but shortening is a lot easier than if I had’ve followed the Arlo Support advice and purchased screws of the wrong gauge.