Audio Door bell with coupled camera does not record video when someone is ringing

[Tricky68]

Hey Everybody,

I recently ordered the doorbell to be coupled with my Arlo pro2 on a base station.

My issue: If someone is ringing at the door, my phone is also ringing and if I am not picking it up (because away from my phone or not reachable), I do not have any notification for "missed call" or missed "ring". As well in the app in the video history, it does not record any video.

I think it should be the base principle, that once the doorbell is triggered, video is recorded and stored, isn't it?

Or is there a specific "trick" to set the door bell? (I do not want to use the motion detection, it is trigerring false detection)

Thanks all for your help

[ShayneS]

Hi @Tricky68

Did you (add an event) within the doorbell Device Settings > Motion Settings > Add an event > pick a camera & set the recording settings under the pencil icon?

[Tricky68]

Hi @ShayneS ,

Thanks for your answer. 

Yes correct, under Device Settings / Motion Settings / Add Event, my camera is coupled to the Doorbell. 

However, please note, that I did not tick "when a motion is detected". Since basically Every pedestrian walking by are trigerring fasle record. Thus I would appreciate if it starts recording when pressing the button only? 

Finally, also if I miss the ring on the door, the app does not mention "missed ring" or "missed call". 

[ShayneS]

The doorbell will use the motion to trigger your camera to record if you have that option & rule created. This is located in the (Motion Settings) > Add device > Select Camera > Action > record. 

The doorbell will not record when the button is pressed. You my also use the camera independently from the Doorbell to record motion in the area.

[Tricky68]

Hello @ShayneS 

Thank you for your answer. Now it is clear for me. 

Could this be taken as a future improvement: add an option "record video when someone press the ring" ? Should not be too much effort ;).

[isglass]

I would also appreciate the possibility to record when the doorbell is pressed, hope you add it!