Arlo doorbell not notifying Android phone

[DevK]

We have just installed an Arlo Doorbell. The chime works. The notification goes to my wife's phone (IOS). My phone (main account holder) gets NO notification at all.

Is it a BUG???

Rebooted Base Station. Reinstalled App. No difference. PLEASE can someone help.

Details are as follows:

MOBILE PHONE: HUAWEI 10 PRO MATE,  Android version 9, arlo app version 2.7.12_25660

HUB HW Version: VMB3010r2,  Firmware: 1.12.2.4_2772

DOORBELL: HW Version: 1.3, Firmware: 1.2.0.0_309_283

[jguerdat · Accepted solution]

Have you gone into the phone settings for the app and verified that all permissions are allowed?

[DevK]

Hi. Seems to work better, though sona  few occassions it does not ring (I would be on wifi or 4G)

[DevK]

I downloaded the new ARLO App.

I now get NO notifications on my phone.

I have given all permissions to the Arlo App.

This is terrible.... Arlo people-> Have you heard of the "Sales of Goods Act" int he UK??

[ShayneS]

Hi @DevK

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support