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I have an Oukitel WP6 Android 9 phone with latest Arlo app installed at all times, however, having the latest version has not resolved my isue for a very long time (6 months or so that I've had the phone and the Arlo Doorbell).
So, If I start the Arlo app and press the Doorbell button, I get a call on to my phone as expected. So far so good. However, leaving the Arlo app runing in the background for a while and then pressin the doorbell button again and the phone does not ring.
I have put the Arlo app on Battery Optimization Exclusion list, so it should be allowed to run in the background as I understand it, but it doesn't, not for very long at least. I believe that the issue is precisely this, because everytime when someone poushes the doorbell button and it doesn't work I check my phone's running background tasks and Arlo is not there. If I start Arlo app I need to log in and then it will work for alittle while until phone termiantes the app again.
How can I make sure the app is running in the background without Android terminating it? AS it is right now, the doorbell has become useless because I cannot know when someone is about to press the button so that I can start the app in time.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.