Arlo Doorbell doesn’t chime till the light turns on

[Jhammerle]

If anyone walks up to my doorbell and presses it then it usually does not ring arlo chime nor call my cell. I would call this the normal case. If I walk up to it, wait for the light to turn on, and then press the button then it usually works. I call this the abnormal case. Why doesn’t the normal case work?

[JessicaP]

Hey Jhammerle,

Try to clean the motion sensor on your Arlo Audio Doorbell to make sure that the LED light will turn on before you hit the Doorbell.

[Jhammerle]

That does not work.

My Arlo Doorbell and Arlo Chime fail to notify us about 75% of the time. It seems that for the doorbell to work that it must detect movement to active the button before our guest presses the button; however, most of the time, our guests will press the button before motion is detected.  Is that really how it was designed?  Or is pressing the button sufficient? I either have defective devices or there is a design flaw with the doorbell. Which do you think it is based on support incidents submitted by other customers? If I have defective equipment, how do I exchange? If it is a design flaw, how do I get my money back?

[Jhammerle]

Also created cased 41162076 with Arlo.