Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Arlo Moderator

Re: Arlo Doorbell and camera pairing video issue

@Burmajim

 

Which version of the Arlo Mobile App are you currently using?

Message 126 of 147
Aspirant

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

Purchased the cameras about 3 weeks ago and just added the doorbell. The video feature is on all the advertising.
Very surprised Arlo are not sorting this problem. Very disappointing!
Model: VMC3030 | Arlo Wire-Free Camera
Message 127 of 147
Aspirant

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

I have experienced exactly the same thing yet Arlo don’t seem to be even acknowledging that they have a major issue with this. Very disappointing!

Message 128 of 147
Tutor

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

I’ve swapped my doorbell and chime today to eliminate the hardware from the equation.... exact same issues, probably worse infact, video now never works, wife’s phone no longer calls and the battery is at 96% after 5 presses.... Arlo are now ignoring all emails from me under my case file..... useless!! It’s going back for sure now. Advise all to do the same if this has been going on for months
Message 129 of 147
Initiate

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

I haven't been able to get video from the doorbell since trying to pair with an Arlo Ultra camera.  This is the workaround I'm using until this gets fixed.  When I get the call from the Arlo doorbell, I hang up.  I open the Arlo app and connect to the Ultra camera from the devices menu.  I tab the microphone, and then I can talk to whomever is on the porch.  It takes a few seconds to connect, but it solves the problem for now.  

Message 130 of 147
Tutor

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

Is anyone getting any response or support from Arlo? I’m getting totally ignored even when messaging in response to my official case.... customer service is shockingly bad.
Message 131 of 147
Aspirant

Re: Arlo Doorbell Model AAD1001

How obscure!  but it worked for me also! Thanks tons!

Message 132 of 147
Aspirant

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

Supposedly they are coming out with a doorbell with built-in camera soon. I guess it's their excuse for ignoring all of us that spent ~ $70 for the original. Pretty sad way to treat your customers. Arlo/Netgear - if you are reading this (and we know you are), shame on you!
Message 133 of 147
Aspirant

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

Based on the way they have ignored posts on the very support site they launched.

I will not be buying another Arlo product.

Message 134 of 147
Aspirant

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

Any response to this yet?  I have the same problem, nothing I do seems to resolve it.

 

I also have a Netgear Orbi router, does that have anything to do with the problem, a number of people reported this issue are using that router.  Are there any ports that I should forward, etc?

 

If Nest had wireless cameras, I would switch in a second, just too many little issues with my Arlo system where it doesn't work as advertised.  Love it when it works, just very rarely that all components are working as expected.

Message 135 of 147
Star

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

Heres an update for you: Called Arlo yesterday as my livestream disapeared completely from the doorbell call and apparently they have removed the live stream feature for the majority of iOS users and all Android users. Didn't tell me when they thought it would be back though. I can't beleive how bad Arlo is with software. If nest brought out a battery powered camera Arlo would be gone, they're the only reason I got Arlo over Nest.

Message 136 of 147
Initiate

Here is an idea. FIX THE GRAY VIDEO THAT COVERS THE SCREEN WHEN MY ARLO DOORBELL ACTIVATES MY ULTRA

I really want to use all caps. I will. WHY THE F',*#K CAN YOU GENIUSES NOT FIX THE GREY SCREEN THAT COVERS THE DISPLAY WHEN MY $650 CAMERA IS ACTIVATED BY MY $120 DOORBELL? GOOGLE THIS. IT IS A HUGE, KNOWN ISSUE FOR OVER A  YEAR.

I BOUGHT THIS JUNK SO THAT I CAN SEE WHO IS AT THE DOOR. WHAT. THE. FING F?

Message 137 of 147
Aspirant

Re: Doorbell video

Does anyone know if this has been resolved as I'm having the same problem. I have audio but no video. I want to see who is at my door like I was told when purchasing.
Message 138 of 147
Arlo Moderator

Re: Doorbell video

Hi @hopey

 

Have you tried to remove & reinstall the Arlo App? What version of the app are you using & what Device/OS are you running?

 

Also make sure you have all the permissions granted.

Message 139 of 147
Aspirant

Re: Doorbell video

Still having issues with gray screen and no response with sveral & and I mean "several" communication attempts with Arleo Support.  I think this product does not do what its supposed to do, so time to return/seek refund.  Its been going on too long and the support from Arlo just isnt there.  

Message 140 of 147
Arlo Moderator

Re: Doorbell video

Hi @vancouver

 

What Device/OS are you using when you experience this issue? Also, what is the version of the Arlo App are you running?

Message 141 of 147
Tutor

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

Also have this problem. It never works on WiFi, works 1/10 times when I'm on 4G.

 

Iphone 7. But same problem on my wives Iphone 10.

What can I do to resolve this?

Model: VMB3000 | Arlo Base Station
Message 142 of 147
Tutor

Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

Hello,

I've gotten the doorbell and a chime to my 10 camera Arlo Smart Premier system.

When I ring the doorbell my phone alerts me and tells me the doorbell is ringing. I can answer it on my phone, but no audio or video shows up.
I have read the forums and tried resetting and reinstalling but same problem. The cameras detect motion and record video as expected but I am unable to see video after answering a call from the Doorbell
Why doesnt it work?

As of now, I feel I could have bought a cheap chinese doorbell with an app. It gives exactly the same functionality as Arlo Doorbell.

Model: VMB3000 | Arlo Base Station
Message 143 of 147
Tutor

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

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Message 144 of 147
Tutor

Re: Arlo Doorbell Preview?

I have this same problem, but even if I answer the doorbell on my phone, the screen remains black.  I can hear and converse with the person, but cannot see them.

Model: VMC3030 | Arlo Wire-Free Camera
Message 145 of 147
Guide

Re: Arlo Doorbell Preview?

Hi
I have had the doorbell since launch. Was working fine now no video when the doorbell in activated. I also have Netgear Orbi router. I wish I had stuck with the Ring Doorbell. Paid a premium for Arlo thinking I would get a reliable product.
Message 146 of 147
Arlo Moderator

Re: Arlo Doorbell Doesn't Display Video From Paired Camera After Answering Call

Hello everyone,

 

The latest release of the IOS App 2.7.12 addresses the issue being discussed here. For more information, take a look at the following release notes and be sure your app is up to date with the latest version: Arlo iOS App - 2.7.12 - 16th July 2019

 

 

Message 147 of 147