Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Audio DoorBell has no video signal

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Burdo Aspirant
Aspirant

IOS 13.3.1
after updating to 2.12.2 and 2.12.3 arlo audio door bell has no video signal

Model: VMB4540 | Arlo Pro 3 SmartHub
ShayneS Arlo Moderator
Arlo Moderator

Hi @Burdo

 

  May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Burdo Aspirant
Aspirant
The Arlo audio door bell worked in the version 2.12.1, while in the update 2.12.2 and 2.12.3 there is no video image. It shows only gray color, as in the photo that I have submitted to you. I have tried it in three iphones and it is still not working, whereas in samsung is working. How is it possible to buy a system around 1500 Euros and the audio door bell did not function more than one month. This is a lack of professionalism from your side. You were supposed to test it before publishing an update.
ShayneS Arlo Moderator
Arlo Moderator

@Burdo

 

I was not able to replicate this issue with my iPhone 11 Pro Max running iOS 13.3.1 & Arlo app 2.12.3. 

 

I have opened a support case for you. The customer support team will be reaching out to you as soon as possible. I have provided the case number for your reference: 41440283

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