Re: Announcing the Arlo Audio Doorbell and Arlo Chime
There's no reason for the product to be "damned" either way. Point being why limit your market to just people that want an audio doorbell? When I first read the announcement and realized that they were not including video, my first thought was why do that? They have some really good ideas working with this product such as the multiple ringers that can be plugged into various locations. But in today's extremely visual world, it makes little sense to create a product like this one in audio-only format. From a marketing perspective, they simply missed an opportunity to sell within a larger market.
If they were truly reading these forums, they would have known that this was not the product people were asking for which is why the "damned if you do, damned if you don't" comment has no merit. No one asked for this and even if there was a market for it, they still did not give the majority of their customers what they were asking for, so we are still waiting for the "damned if you do" option as they are still on the "damned if you don't" phase.
As to the full-duplex feature, I'm not buying that they didn't include the camera because they were focused on a full duplex design. Why couldn't they manufacturer a door camera that worked with the doorbell in full duplex mode, the same way it is going to work with the existing cameras?
I really wish I was so heavily invested already in my Arlo solution. Arlo seems to be taking a modular/granular approach that is only raising costs for solutions unnecessarily.
For example, Ring has spotlight Cam which combines a camera, light and siren into one package for $199 for a single camera. You save even more if you buy multiple.
To get the same functionality from Arlo you have to buy an Arlo Camera listed at $220, an Arlo Security Light at $150 and a base station at $80. That's just insanity.
Now the doorbell is the same way. A Ring Video Doorbell costs $200 for battery or $250 for hardwired. To get the same functionality out of Arlo you need a Camera listted at $220 plus a Arlo Doorbell which who knows how much at least $100 is my guess.
Your complaint about modular kind of completely ignores the fact so many have already invest so much and it could be extreamly price to replace everything just to get all in one solutions. Hopefully the modular pieces are a bit cheaper then the all in one prices for other companies components. You have to remember Ring hasn't been selling whole house camera security systems for years prior to releasing their outdoor spot and flood light products.
Modular has it's plus's and minus's right. Think of it like this, If I already spent the time and money on a camera for the front door and have had it mounted with power I would potentially have a device that is waisted if they only sell the doorbell button with a camera. It is probably best if they do what others have said and provide a hardwired option with a camaera and one that doesn't. I would hope though that a hardware wired button that talks to the base station would be cheap as hell. It shouldn't cost more then $50 or so. The version with a camera should be compareable in price to Ring.
Interesting idea. I would want one if it works well. This does feel like kind of a slap in the face to all the customers who are having severe problems with existing Arlo products. It feels like they are just pushing new things to market and not focusing on making their existing products work reliably.
Love the concept, don’t love the look. Wife didn’t like the Nest Hello either (too big). These need not look rotund like they were designed by Apple in the 90’s using 70’s bubble letters as inspiration. They stick out like a sore thumb. How’z about making it smaller and one that may actually look good on someone’s front door? (Thumbs Up)
With Amazon's announcement of the Ring Stick-up Cam it would appear they are going after Arlo's core audience and I actually might jump ship as well. Arlo does not seem to be listening to its customers and continues to release pricey products that don't fit the needs of most of us users. I'm willing to wait a bit longer but should Arlo not release a doorbell cam in the near future, I will most likely be replacing my home camera system with Ring. That window will get a bit smaller should Amazon offer some discounted Ring pricing over the holidays.
I agree. I was looking into the current camera ecosystem today likely to make a decision this week and while the Arlo battery camera’s were my favorite and potential choice, I didn’t like that they didn’t have a doorbell camera like their competitors. I’m looking more into the Nest Hello & outdoor cameras as a solution because of this. I saw the headline thinking I was done searching and would buy into the Arlo ecosystem now, but it seems they want me to continue my search. Hopefully a follow up announcement is imminent, or else I’ll likely be settling on the inferior Nest Outdoor Cams for the sake of having the Nest Hello.
I actually like the Arlo Pro 2 Cameras and they work (for me), albeit expensive, but they are working with some quirks.
However, those that are considering Arlo as a solution and need it to work with their Amazon Echo Show products, keep looking. Arlo Support, is functionally dead at fixing problems with the Alexa app. They do not respond to customers in any reasonable way and worse than that, they are totally non-responsive to fixing the Alexa/Arlo app problems. The issues have been reported for a very long time and the best that can be said is if you like the sound of "crickets", you will love Arlo support on the Arlo app for Alexa.
Does the above apply to the Arlo Door Bell? IMO, yes it does. Arlo as a company doesn't really tap into the customer's impressions, nor react properly to pervasive problems that surface post sale. Buying the Arlo Doorbell without a camera, or expecting product/app problems to get addressed in any reasonable time period are important considerations before making a purchase. I'd love to be able to tell friends and family to buy Arlo products, but I just can't (in good conscience) do that while observing that they don't respond to customer's ongoing problems.
I tried to signup for notifications about this new product, but I get an error saying:
“The result storage capacity has been reached for this form. Your result was not created.. please contact the form owner.”
It might as well be a small egg. It can’t be flush mounted. It is plastic. It looks like a toy. It has a prominent logo. There is nothing about it that provides a finished look for a main entrance. It would take no effort , intentional or accidental, to knock it off its skimpily base, breaking the case. base.
There is no manual in the box or on line except for a brief installation sheet and video. It calls my phone (clever) but what if I don’t want that? Should I have to explore these pages to learn how to add a second user? The “how” is not online anywhere I can find, yet, though I did discover how to do this through the app (it is not simply installing the app on a second phone though that is a necessary step.)
Does the chime include full duplex audio? I don’t think so. Should’t It?
I was being slightly facetious. If you don't happen to have your phone on you, then there is no duplex. I can turn many of my lights on or off with my phone. But, I use the wall switches 100 times as often. Every AV doorbell until recently came with a speaker and/or video display. Now, that is apparently is old fashioned and undesirable. Not even an option, requiring a phone or tablet that was not designed to be mountable. Eventual integration with an Alexa or Google device will address it, simply, hopefully.
Just a thought.... new to Arlo here.
If they made a video capable doorbell, it would have to be larger - and you probably wouldn't get the same battery life from it. Arlo does have a wire-free battery that is touted to last 6 months in their cameras. That was my main reason for going with Arlo in the first place. Second was higher resolution cameras.
Just thinking that it may be a stretch to get comparable battery life with a video doorbell, full duplex, in a small stylish package. I checked the others before I went with Arlo. Claims of up to 2 months battery life on the cameras ? Pfft !
I read many reviews and saw plenty of videos before purchasing. So far I'm pleased. I will not be used them in an armed state for much of the time, and have the power optimized - hoping to get the same stated life with this package.
I got the package with the base, 2 cameras, and the doorbell. Time will tell...
I bought the Arlo Chime. My doorbell was always malfuntioning, so I replaced the door bell button with the Arlo Doorbell and bought the Arlo chime as well. It works so well together. So now I hear my chime and get push notifications on my phone.