Arlo|Smart Home Security|Wireless HD Security Cameras

Re: The New Arlo™ App Makes Your Smart Home Even Smarter

Reply
Discussion stats
ChristineT
Arlo Employee Retired

                                                    ArloQKitchen.jpg

                                                   ArloQBedroom.jpg

 

Celebrate the arrival of 2016 with a brand new Arlo Smart Home Security app - packed with the enhancements you've been waiting for. It's out with the old and in with the new, starting with a fresh design that makes managing your system easier than ever. A firmware update is now available that will automatically be applied if you have auto-update enabled. Otherwise, a simple reboot of your base station will prompt the firmware to update immediately.

 

In addition to this exciting design makeover, the new Arlo app comes loaded with new features and upgrades that include easier library access, faster scheduling, improved mode management, streamlined settings and a new video timeline tool. Update your app today and click Learn More for more information on the new features!

 

                                                           

                     

                                                                 Learn More.JPG

                                                                            

 

 

                                                                              Arlo Logo.jpg 


____
Please click KUDOS or REPLY if you found this helpful.
bdangelm Initiate
Initiate
Any way to go back to the old software? Software is getting to be like the Apple updates which get worse with time....
kylecm Tutor
Tutor

Is there any integration with SmartThings, Wink, Harmony, or other Smart Home integrators?

 

Chuck

 

sirmatt101 Tutor
Tutor
I kept previous version on another device but it wouldn't show rules for modes or if the cameras were in record mode so had to update that as well.
Highlighted
Hdg Apprentice
Apprentice
Where the heck is geofencing/IFTT!!??
kylecm Tutor
Tutor

Good morning

 

Geofencing is using a GPS enabled the device to setup a virtual barrier, for instance around your house.  Then certain devices would allow for a trigger of either SMS or email when the virtual barrier is crossed.

 

IFTTT – If that then this – is a web-based program that allows the user to setup channels (dropbox, IoS, and a ton of other devices) that lets the user create triggers.  For instance, if my iPhone crossed a virtual barrier of the house then it triggers Hue to turn on the lights.  If the iPhone leaves the virtual barrier then it turns the lights off.

 

Hope these help

 

Chuck

JamesC Community Manager
Community Manager

All of the newest features included in the latest release can be viewed by clicking the link above that was provided by ChristineT. 

 

We appreciate the feedback given on features that have yet to be included and will escalate this feedback to the product manager.

 

Thank you,

JamesC

Ubu Tutor
Tutor
Nothing is working as good with the update.!! Couldn't view the cameras today, and very glitchy. Assuming it was the update, since it all worked fine before the update.
JamesC Community Manager
Community Manager

Ubu,

 

Are you continuing to have issues viewing your cameras? Are you receiving any error messages?Consider trying to view them from a different device to further isolate the issue.

 

JamesC

darwynnc Tutor
Tutor

So we are clear, this was hardly an update.  There were mostly just things moved around and renamed in the name of cleanliness.  What happened to support for IFTTT or Smartthings?  What happened to all of the requests for easier/quicker ways of pausing or disarming schedules when your schedule changes?  I haven't heard or seen anything from this company about making real improvements.  

 

Adding another camera that I still can't shut off quickly?  No thanks.  Still getting alerted every 10 seconds or so because switching modes takes way too many clicks.

rickyrich1271 Guide
Guide

THE NEW ARLO APP .   P O S   MADE THINGS COMPLICTED ...   NOW I CAN'T GET NEW CAMERAS TO WORK LIKE EXISTING CAMERAS... HARD TO SET UP SETTINGS ...   YOU HAD SOMETHING GOOD  LET ME HAVE THE OLD APP BACK , IT WORKED VERY WELL  !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!     

JamesC Community Manager
Community Manager

rickyrich1271,

 

What issues are you having with the new app? I would be happy to assist.

 

Take a look at this article for a list of the other changes made with the update: New Arlo App: A Quick Guide to New Features

 

JamesC

 

Sodak Tutor
Tutor
I'm really having issues since the upgrade too. I've had it since early November and literally didn't have one issue the first couple months. Now my recordings either never appear in the library or show up 30 min after motion was triggered. I get the push msg telling me there's motion detected. But where's the video.
Sodak Tutor
Tutor
 
DJD Star
Star
Had range of issues since the update. Should not be released until bugs sorted!
demetreb Apprentice
Apprentice
Net gear's solution seems to be re install your app.....
annablake Aspirant
Aspirant

Arlo sounds interesting but I purchased a Netatmo Welcome Camera from Cannykart which can send the name of the person directly to my smartphone..I found this really cool.

 

http://www.cannykart.com/product/netatmo-welcome-camera/

 

Antiddote Initiate
Initiate

This is sad. No wink, smart things, or IFTTT. Come on Netgear. This is the most requested feature on here, yet you completely ignore it?

 

Given the API one of us could do it!

 

Sucks!

 

i'm going to review my Amazon review to 1 star, and sell this system on eBay. Actually, I'm about to call customer service about getting a refund!

JamesC Community Manager
Community Manager

Antiddote,

 

I encourage you to voice your support for the addition of this feature on the Arlo Idea Exchange. The Arlo team is actively reviewing this board for ideas to improve Arlo. This is the best way to support a feature you would like to see implemented in the future!

 

Thank you for your contribution,

JamesC

xcon Tutor
Tutor
Love the way you guys respond so quickly. I do see that you guys are trying to make things better. For one, thank you for adding the battery icon within days of a complaint. I'm sure you will be adding features very soon.
demetreb Apprentice
Apprentice

very true.  I find that the online community help from the arlo reps far exceeds the official help requests through. 

T9001 Star
Star

Here are my thoughts on the new update, after trying to use it for a while.

 

 

1. The videos in the app are not easy to scan any more. I loved the fact that the thumbnail image was a couple of seconds in, so I could see at a glance if it was a person or a car triggering it. Now the thumbnail is way to small to see that.

 

*Please make the thumbnails bigger again, and re-enable rotation of that page!*

 

 

 

2. I see what youve tried to do by re-organising the rules and modes, but it has made it much clumsier to use. If I need to adjust the sensitivity of a camera or recording time (frequent tasks for new users, and new cameras), it is now 9 steps instead of 5. It used to be: 
Settings --> Rules --> Select Rule --> Adjust Slider --> Done. 
Now it is: 
Mode --> Base --> Select Mode to edit --> Select Rule to edit --> Select edit motion --> Adjust slider --> Back to edit rule --> Back to edit mode --> Back to base. 

Plus you cant see which rule youre moving the slider for any more, and some of us are forgetful, especially if were going through and editing multiple rules. 

*Please put both the sliders back on the rule page - they dont need to be buried on another page!*

 

 

3.  Please let us re-use rules! I just discovered this today after having to delete all my old modes and rules in exasperation because they don't work properly since the new update. Now I have to recreate all my rules not once but 5 times! And If I need to adjust one, I now have to adjust 5. I don't have a complex system, but now if I need to adjust the sensitivity of my porch camera, not only is it a real pita because of point 2 above, I have to go though that for ALL of my modes.

 

 

4. It seems to take much longer to pull the info from the base station to the app on opening. 

 

 

5.  In fact, it seems to take much longer to pull anything to the app, especially videos from the cloud.

 

 

6.  I believe battery life is worse after the update.

 

 

7. The recording lag seems worse.

 

 

8.  There is no longer a low battery alert email...?

 

 

9.  Rotating the iphone no longer rotates the videos. Instead I have to remember to hit a tiny icon with my human-sized fingers. And I can't swipe between videos any more...?

 

 

Bottom line for me - I bought it in December last year. I loved it. So easy to use. Had it working perfectly within a couple of days. Until this update. It messed up my settings, and made it incredibly tedious and frustrating to fix them. It also made it harder to use, and slower. 

 

My recoommendation - go back to how it was. I'm not saying that because I was used to it - I had not even had it a month! It just worked. Now it doesn't. I will be adjusting my reviews to reflect this, and returning the whole system very soon if these concerns aren't addressed.

 

I have taken this up with support several times, and all I get is "we are sorry for the inconvenience", "reinstall the app" or links to instruction pages. I know HOW to use the new app. It's just rubbish. And the problems are accross all my devices and computers.

 

 

I hope someone listens, I know I'm definitely not the only person feeling this frustrated.

Areno Aspirant
Aspirant
After reading several threads and buying the three camera set up. It wouldn't connect, I called support who said they really couldn't help me without a computer to set up to it. So I went and purchased a second set to see if it was a faulty base unit since it can't find it to install it nd have decided that if I'm working this hard to set it up and it's not working and these threads also show that I'm not alone in this mess, I'm returning both and seeing what else is out there. Perhaps wired system is better. I would have thought that this was perfect,targeted for more tech savvy then handy. Wrong. What a disappointment.
Discussion stats