RESOLVED: Partial Outage Affecting Notifications and Video Recordings

[JamesC]

Update as of 7:45pm PST/May 21, 2019:

As previously reported, some customers reported issues where they were unable to receive notifications, view video clips in their library and/or live stream to their Arlo cameras. All services are now fully restored, but it may be possible that some videos recorded between 2:45pm PST to 7:45pm PST/May 21, 2019 will not be viewable in users’ libraries. 

We understand how important continuity of our services are to our customers and want you to know that our team is continually monitoring and actively managing our systems to maintain the best possible performance at all times.  We sincerely apologize for this disruption.

You can check on the latest status of Arlo’s systems anytime by visiting: https://status.arlo.com/

Thank you,

Arlo Team

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We are aware of a potential issue with notifications, live streaming, and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience. http://bit.ly/2Itf7Qe

Thank you,

Arlo Team