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RESOLVED: Partial Outage Affecting Notifications and Video Recordings

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Community Manager
Community Manager

Update as of 10:40pm PST/May 17, 2019:

 

As previously reported, some customers reported issues where they were unable to receive notifications, view video clips in their library and/or live stream to their Arlo cameras. All services are now fully restored, but it may be possible that some videos recorded between 3pm PST to 10:30pm PST today will not be viewable in users’ libraries. We understand how important continuity of our services are to our customers and want you to know that our team is continually monitoring and actively managing our systems to maintain the best possible performance at all times.  We sincerely apologize for this disruption.

 

You can check on the latest status of Arlo’s systems anytime by visiting: https://status.arlo.com/

 

Thank you,

 

Arlo Team

 

Update:

Thank you again for your patience as our team has been actively working to address reported issues that some customers are not receiving notifications, not able to view video clips in their library and/or unable to live stream to their Arlo cameras. At this time we have restored notification and streaming services for most users.  Some customers may experience delayed access to videos recorded between 3pm PST to 7pm PST.

 

Upon investigation, our team found that there was a partial degradation of services in our cloud ecosystem that resulted in this issue.  We sincerely apologize for the disruption.

 

You can check on the latest status of Arlo’s systems anytime by visiting: https://status.arlo.com/

 

We are aware and investigating a potential issue for some customers impacting notifications and video recordings.

 

Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience.

 

For status updates on this issue, take a look here: https://status.arlo.com/

 

JamesC

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