Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Audio functions (microphone, speaker) not available for secondary accounts

Reply
Discussion stats
  • 1 Reply
  • 207 Views
  • 1 Like
  • 2 In Conversation
grillmaster13
Apprentice
Apprentice

A secondary account is not able to listen to audio or use the microphone for shared devices unless "Allow Access Rights" is enabled. It this a bug, by design, or is there a setting I am missing?   I want to allow this second account to have audio functions, but I do not want to give them "access rights".

 

STEPS:

1. create a secondary account

2. share a camera with that account

3. set "Allow Access Rights" to OFF

4. login to that account

5. open a shared device

6. notice the audio icon (speaker) is disabled

7. notice the microphone icon is disabled

8. primary account: set "Allow Access Rights" to ON

9. secondary account: notice speaker and microphone are now available.

 

EXPECTED

6./7. secondary account has access to speaker and microphone on shared devices

 

PS: only tested on iOS

PPS: I don't actually know what "allow access rights" does.

1 ACCEPTED SOLUTION

Accepted Solutions
StephenB
Guru Guru
Guru

@grillmaster13 wrote:

A secondary account is not able to listen to audio or use the microphone for shared devices unless "Allow Access Rights" is enabled. I

 

PPS: I don't actually know what "allow access rights" does.


Details on what those rights are:

  1. https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my...
  2. https://kb.arlo.com/000062945/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-...

The first link applies if you see "Library" as a menu option in the app.  The second link applies if you see "Feed" and Dashboard".

 

As you will see in the articles, access to the camera microphone does require access rights.

View solution in original post

1 REPLY 1
StephenB
Guru Guru
Guru

@grillmaster13 wrote:

A secondary account is not able to listen to audio or use the microphone for shared devices unless "Allow Access Rights" is enabled. I

 

PPS: I don't actually know what "allow access rights" does.


Details on what those rights are:

  1. https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my...
  2. https://kb.arlo.com/000062945/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-...

The first link applies if you see "Library" as a menu option in the app.  The second link applies if you see "Feed" and Dashboard".

 

As you will see in the articles, access to the camera microphone does require access rights.

Discussion stats
  • 1 Reply
  • 208 Views
  • 1 Like
  • 2 In Conversation