Could an Arlo moderator please reset the HomeKit token for my VMB4000r3 base station?
My cameras previously worked in Apple Home. When trying to add them again, the Arlo Secure app remains stuck on “Discovering your device” and no base station appears.
The cameras work normally in the Arlo app, including live video. I have restarted the base station and tested with my iPhone connected directly to the router’s Wi-Fi, bypassing Powerline. Both devices are on the same home network. Local Network and Home permissions are enabled. No Arlo bridge is currently listed in the target Apple Home.
The regular support channels have been difficult to access. Could you please check whether a HomeKit token reset would resolve this, or forward my request to the appropriate team?
I can provide my base station serial number and Arlo account email privately to an official Arlo moderator.
Please let me know when the reset is complete and whether I should restart the base station afterwards.
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:
