cannot connect to homekit

[ShuddaRunThate6]

Firmware

1.21.1.0_4302_9611cf3

HardwareVMB4000r3

Serial Number4RD37B7DA5DA8

[ShayneS]

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[ShuddaRunThate6]

Nothing seems any different. Home kit still wants a code. And the Arlo secure app doesn’t give me home kit option ?

[ShayneS]

Hi @ShuddaRunThate6 

Please find the following instructions to pair your Arlo base without a setup code: https://kb.arlo.com/000062279

[ShuddaRunThate6]

hi i am fully aware of those instructions and have attempted to follow them multiple times as I say in my previous note - I cannot add base unit to home kit as I dont have a code and I cannot add to homekit from within the arlo secure app as the "homekit" does not appear under "my devices"

[ShayneS]

Can you try removing and reinstalling the Arlo app. This will also apply the latest update 4.10.5 released yesterday.