Arlo|Smart Home Security|Wireless HD Security Cameras

cannot connect to homekit

Reply
Discussion stats
  • 5 Replies
  • 1007 Views
  • 0 Likes
  • 2 In Conversation
ShuddaRunThate6
Aspirant
Aspirant
Firmware
1.21.1.0_4302_9611cf3
HardwareVMB4000r3
Serial Number4RD37B7DA5DA8
5 REPLIES 5
ShayneS
Arlo Moderator
Arlo Moderator

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

ShuddaRunThate6
Aspirant
Aspirant

Nothing seems any different. Home kit still wants a code. And the Arlo secure app doesn’t give me home kit option ?

ShayneS
Arlo Moderator
Arlo Moderator

Hi @ShuddaRunThate6 

 

Please find the following instructions to pair your Arlo base without a setup code: https://kb.arlo.com/000062279

 

 

ShuddaRunThate6
Aspirant
Aspirant

hi i am fully aware of those instructions and have attempted to follow them multiple times as I say in my previous note - I cannot add base unit to home kit as I dont have a code and I cannot add to homekit from within the arlo secure app as the "homekit" does not appear under "my devices"

ShayneS
Arlo Moderator
Arlo Moderator

Can you try removing and reinstalling the Arlo app. This will also apply the latest update 4.10.5 released yesterday.