Where do I find the HomeKit code on my Arlo Ultra? Am trying to set it up with the Apple HomeKit but can’t find the setup code anywhere! Not on the box, base station or manual. Can’t find it anywhere and it’s making this experience very frustrating. Please help.
I have the same issue! Received my Ultra in the post today and the documentation says to scan the code, but there isn't one ANYWHERE! Too make it worse the Arlo app doesn't let you add the basestation to Homekit either! When I click on "Homekit" in the SmartHub settings I get a screen that says "Discovering your device.." and it just sits there FOREVER. Very frustrating that this doesn't work as advertised. Will be returning if I don't get a response from the support ticket I filed. I have multiple other Homekit devices (Hue, Eve etc) and they all work perfectly.
Thanks for replying, but you didn't read my message very well, or look at the screenshot I provided. Trying to use the Arlo app doesn't work either. Any other ideas?
Since you're still having an issue and you've already contacted support, let me reach out to you via private message to gather more information from you.
I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
I've had 2 very long phone calls with tech support, and am no closer to having a HomeKit enabled solution. Everything has been erased and setup from scratch multiple times. I've submitted device side logs from 2 iPhone's and am now awaiting the analysis of them... If there is a "solution" Arlo don't seem to know what it is as of right now. The solution for me will most likely be returning them for a refund and buying Eufy cameras.
Sorry to hear that. It's been 2 months and I'm still no closer to a solution. Hardly surprising though.. since Arlo support HAVE COMPLETELY GHOSTED ME! I submitted logs etc as I mentioned back in JUNE and never heard a damn thing back from them. Utterly hopeless support, much like their products.
I'd recommend returning your Arlo cameras and getting something that actually works. That's what I did.
Just trying to get any of my Arlo cameras set up in Apple Home....any ideas? Anyone? Bueller? Bueller?
It's quite apparent, as you can see from this thread, that Arlo really don't care if your expensive camera setup actually works as intended. I gave up some time ago, and if it's not working don't expect Arlo to help. If I were you I'd return it to the place of purchase and buy something that actually works as advertised.
I also encountered the same problem, because the camera was set to automatically detect and record, but it didn’t really execute (Gosh, this is a security camera!)
When I reset the settings, I can’t find the homekit code.
I can’t find the answer just after reading the discussion forum.
Later, I synced the settings to HomeKit from the HomeKit option in the Arlo app.
Not directly from HomeKit app to set up, but from Arlo app to set up HomeKit
path: Arlo app>Setup>"Account" HomeKit
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