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Vmb5000 wants HomeKit code, no matter what. Reset token?

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JoeNicoletti
Follower
Follower

I’m setting up a brand new VMB 5000 smart hub. Everything is working properly and everything set up, but if I attempt to add the hub to HomeKit, it demands the eight digit code, or the QR code, which don’t exist. And, this happens whether I follow the directions for with a code or without a code. I am setting this up for a client, and HomeKit integration is very important to them, in fact the reason they selected Arlo, so this isn’t great.

 

If token refresh will fix it, can you please do that?

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JamesC
Community Manager
Community Manager

I can attempt a token reset. What is the serial number for the SmartHub?

 

JamesC