Arlo|Smart Home Security|Wireless HD Security Cameras

Video Doorbell 2k. is not desponding. alexa

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cifellca
Follower
Follower

i have the arlo video doorbell 2k. echo show 5 and 8. and arlo base VMB5006. all are at the latest release levels. 

 

Here is the issue. 

 

1.  I  say Alexa answer doorbell and it works. no problems

 

2 Hide the doorbell again it closes the doorbell 

 

So Far so good

 

Now the issue. 

 

Someone rings the doorbell,  chimes work.. But asking “ alexa answer doorbell “ returns Alexa famous line “doorbell is not responding”

 

Question to all. 

 

I suspect that since the doorbell is recording the video to cloud/base station that it is incapable of streaming to the echo show device 

 

if that is the case.  Then Arlo needs to find a solution.  The objective is to see who is at the door and record. 

 

the same behavior happens if motion detected.  But I get the announcement of motion being detected.  As long as arlo is recording. 

 

for information only. 

 

I Have silent mode on with Traditional chime is on. This is the only way I can keep arlo from calling my phone (another feature that needs a separate switch) call me or not.  Yes I can put arlo  on my call block list, again just clunky work around for a feature that needs to be enabled or disabled on its own.  Yes my setup stops the doorbell announcement. Hence the motion announcement 

 

Is there a way to stream the video to alexa while it’s recording?

 

I wish there was a function matrix for arlo.  Would mark life easier

 

 

 

 

 

 

 

 

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JamesC
Community Manager
Community Manager

Is this result reproducible 100% of the time or is the issue intermittent?

 

JamesC