VMB5000r6 Will Not Connect to Homekit

[SLAM402]

Hi, My VMB5000r6 Will Not Connect to Homekit.  Can you help to issue a Token?   Thank you for your help in advanced!!!

[BrookeN]

I see two on your account. Are you wanting a token reset for both of them?

[SLAM402]

Yes.  Please.  can't believe the response is this quick.  Thanks a lot!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

[SLAM402]

I powered off and restart the base stations.  tried to run the setup again.  It asked for HomeKit QR code which I don't have.  I closed the window and it stay on the looking for QR code screen. 

[SLAM402]

I can't find the HomeKit setup code in the box or the VMB5000.  Can Arlo provide me the setup code?

Thanks

[BrookeN]

I have reset the token again. In the instructions I sent you within the link, use the setup without a code instructions. 

[SLAM402]

Still same error.  It asked for the setup code.  If I click continue, it will keep running..  I have 2 VMB5000, the other one works fine with setup but I can't access to the local recording any more (even from same network). I tried to replace with this new one (may still under warranty) that can access local recording but can't do the HomeKit.    Thank you for checking.  This is the screenprint.   The old VMB5000 works just fine and will continue to next screen. 

 

[BrookeN]

You will need to reset the basestation and have the token reset again. So not a restart but a full reset. 

[BrookeN]

I know we reset them both last time, can you please send me a DM of the serial number you are needing to reset again?

[SLAM402]

Hi, I haven't reset before.  I only restart by power off.  I just did the reset.  Give me a hour to setup everything and I will let you know.  We can try to issue the token again, if it still not working, I will sent you all the info,  Thank you!

[SLAM402]

Hi, Could you please send me the token?  I just reset basestation (without add any cameras)  The basestation named alro4k.  Thank you!

[BrookeN]

It is reset, please follow the instructions I had previously sent within the link. 

[SLAM402]

I just tried.  Still same issue, pop up for the setup code.  VMB5000 NA/VMB5000r6  firmware 1.21.1.0_1431_9611cf3

[BrookeN]

Was you able to get homekit to work?

[SLAM402]

Hi, No.  Still same issue.  Also, one of the Arlo camera (sn A6D32772A0070)  that I brought as package with the base station is broken.  The screw socket detached from the camera.   I think it is still under warranty.  Can you check whether it is cover by warranty?  thanks  

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing. 

[Kylen1]

Hey could you also send me a token as well? I’ve had this smart hub for some years a never got It to connect to HomeKit. 

[BrookeN]

Once the basestation is online please let me know and I can reset the token. 

[Kylen1]

Hey, it’s back online.