Arlo|Smart Home Security|Wireless HD Security Cameras

VMB5000 with HomeKit - Unable to Add Accessory

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mrnozz
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Hi - I just received two Ultra 2 cameras and a VMB5000 base station today. When I try to add the base station to Homekit, I scan or enter the code manually and get either "Unable to Add Accessory. Home couldn't connect to this accessory." or "Uncertified Accessory. This accessory cannot be used with HomeKit."

 

I've tried removing the base station, restarting it, adding it again to the Arlo app, and trying HomeKit again. Lost both my cameras in the process which was neato.

 

Any thoughts on what to try next? Does this setup even work with HomeKit?

Model: VMB5000 | Arlo Ultra SmartHub
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mrnozz
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So I did get this to work with the help of support. They first walked me through trying to get my base station a new token by holding down the reset button for a minute. This resulted in me losing all of my cameras and having to re-sync them, as well as setup the base station, but it did not fix the problem.

 

I asked for the token to be reset remotely, which they did, and shortly thereafter received an email that it had been completed. It's working now.

 

I provided feedback to the support team that they should probably just go this route in the future. I don't see the value in resetting the base station (even if it does somehow trigger a new token) because you still have to re-add all of your devices and setup your base station again. Why not just go straight to the remote token reset?

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mrnozz
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I also noticed an "Authentication failed" message. JamesC I saw you reset a token for another use with the same issue. Can you please do the same for me?

mrnozz
Tutor
Tutor

So I did get this to work with the help of support. They first walked me through trying to get my base station a new token by holding down the reset button for a minute. This resulted in me losing all of my cameras and having to re-sync them, as well as setup the base station, but it did not fix the problem.

 

I asked for the token to be reset remotely, which they did, and shortly thereafter received an email that it had been completed. It's working now.

 

I provided feedback to the support team that they should probably just go this route in the future. I don't see the value in resetting the base station (even if it does somehow trigger a new token) because you still have to re-add all of your devices and setup your base station again. Why not just go straight to the remote token reset?

View solution in original post