VMB5000 HomeKit Token Reset needed

[floriansiegmund]

Hello,

I receive the following message when trying to connect my Arlo Hub VMB5000 to Apple Home Kit: "Unable to Add Accessory - This accessory cannot be used with HomeKit". A common solutions seems to perform a token reset. Could a moderator please reset the HomeKit token for my hub? Thanks.

[BrookeN · Accepted solution]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184 

[floriansiegmund]

Thanks it worked!