VMB4500 - HomeKit integration fails

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VMB4500r2 – Hom

 

 

HomeKit pairing fails on two of three identical base stations – Request for technical escalation

Dear Arlo Community and Arlo Support Team,

I am experiencing a persistent Apple HomeKit integration issue involving three Arlo VMB4500r2 base stations.

All three base stations:

• Are registered under the same Arlo account.
• Are connected to the same home network (Telekom Speedport Smart 4 router).
• Have identical hardware revisions (VMB4500r2).
• Run exactly the same firmware version: 1.31.0.2_4670_9162f5c.
• Work perfectly with the Arlo Secure App and their connected cameras.

However, their HomeKit functionality differs significantly:

Base Station 1 – Working correctly

This base station, connected to older first-generation Arlo cameras, has been successfully paired with Apple HomeKit.

Base Station 2 – HomeKit pairing fails

This base station, connected to Arlo Pro 2 cameras, displays the HomeKit configuration option in the Arlo App.

The HomeKit setup procedure starts normally and accepts all required inputs, but ultimately fails with the message:

“This device cannot be connected to HomeKit.”

Repeated pairing attempts have been unsuccessful.

Base Station 3 – HomeKit option missing

This base station, also connected to Arlo Pro 2 cameras, does not display the HomeKit configuration option under Device Information at all.

Repeated restarts have not restored the missing option.

I have compared the device information screens and confirmed that the hardware revisions and firmware versions are identical.

Since one of the three base stations works correctly with HomeKit in the same network and under the same Arlo account, a general router or Apple Home configuration issue seems unlikely.

I have already contacted Arlo Support via live chat but received only general troubleshooting advice that did not address these specific differences.

I would therefore appreciate assistance from an Arlo moderator or technical specialist with the following:

1. Verify the individual HomeKit provisioning and pairing status of both affected VMB4500r2 base stations.
2. Check whether a server-side HomeKit token reset can be performed for both devices.
3. Investigate why the HomeKit configuration option is missing on one base station despite identical hardware and firmware.
4. Escalate the issue to the appropriate technical team if necessary.

I have screenshots documenting the different device information screens and can provide the affected serial numbers privately to an authorized Arlo representative.

I would prefer to avoid factory resets or re-registering the cameras, since all three base stations and their cameras otherwise operate flawlessly.

Thank you for your assistance.