Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2022-01-19 06:50 PM
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autigers10
Follower
Follower
‎2022-01-19 06:50 PM

I would like to request a token reset as well.

I have been pulling my hair out for at least a year trying to get my VMB4000 to connect to HomeKit. It did at one point years ago, but after needing to redo the connection it has never been able to find the device when doing a HomeKit setup ever again. I have followed the article instructions (resets, firmware update, etc) to no avail, so I’m hoping a HomeKit token refresh might fix this issue.

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JessicaP
Arlo Employee Retired
‎2022-01-20 08:22 AM

Hi autigers10,

 

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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JessicaP
Arlo Employee Retired
‎2022-01-20 08:22 AM

Hi autigers10,

 

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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