Token RESET Request

[TechEnthusiast]

All of my Arlo cameras have been showing “not responding” in Apple Home app as of 6/25/2023.

I’ve removed my Arlo hub from HomeKit but I’m unable to add it setup Arlo to HomeKit. When I try to run setup, it get stuck on discovering devices.

Can I please get a token reset so that I may be able to re-add my hub/cameras back to Apple

[JamesC]

The development team is continuing to investigate reports of HomeKit not working with VMB5000 SmartHubs. We do not advise any troubleshooting on your part to attempt to resolve this issue at this time.

You can keep updated on this issue at status.arlo.com

We apologize for any inconvenience this has caused and are continuing to work diligently toward a solution.

JamesC

[jk585]

Hi James,

I still need a token reset for my three base stations. Can you please send the resets? I have also sent a PM to you with further details if needed.

Thank you so much!

[JamesC]

jk585,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Daniel-S]

Can you please sent me a homekit token reset.

[Daniel-S]

Token reset for VBM5000r4

I've removed my Arlo cameras from HomeKit due to the fact that they were not showing. 

Currently I'm stuck at "Discovering your devices"

I know Arlo released a Firmware update yesterday - my Firmware on my device is: 1.21.1.0_1431_9611cf3.

Is it possible to sent a HomeKit Token reset

[Judi320]

Could you please reset my token please?

[Mbdut711]

I have the new update and still stuck on the “Discovering”message… can I get a token reset? 

[Judi320]

Can you please reset HomeKit token for me?  It says the devices are already connected but it’s not 

[jk585]

Hi James,

This did the trick! Thank you so much!

I appreciate your time and help!

[JamesC]

Daniel-S, Judi320, Mbdut711

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[The_1_GR81]

Can I get a token request. Mine is still not working although I do have the latest firmware. Thank you.

[Mbdut711]

Worked for me… thank you! 

[strangeblue]

Still doesn’t work for me 

[JamesC]

The_1_GR81, strangeblue

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[derek286]

@JamesC am still waiting for the token. Thx

[JamesC]

derek286,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[strangeblue]

Fixed for me thanks James. 

[ALSTi]

Yeah still not working for me either.

[Daniel-S]

Problem solved, back up and running. Thanks for the reset token.

[doncarajo]

Can I please also get a token reset?

[MORGiON666]

@JamesC  Could I please get a reset token, new firmware still has me stuck in discovering...

[JamesC]

ALSTi, doncarajo, MORGiON666

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Kbj88au]

Hi, 

Yes I am. 

I have tried, different iPhones. 

I have tried completely reconfiguring the Arlo system. 

I have a Orbi router, tried turning off the satellite. etc. 

Any advice? 

[doncarajo]

Hi again. It seems you sent only one of my Hubs a reset token; I have two.

[arlouser3456]

Hello,

Will you please reset the token on my VMB5000 SmartHub? Thank you!

[tqalexander]

No response from cameras here as well with a 4540 base station.  Can I get a token reset please?

I sure wish either the chatbot or the actual support chat people knew anything at all about this.