This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
All of my Arlo cameras have been showing “not responding” in Apple Home app as of 6/25/2023.
I’ve removed my Arlo hub from HomeKit but I’m unable to add it setup Arlo to HomeKit. When I try to run setup, it get stuck on discovering devices.
Can I please get a token reset so that I may be able to re-add my hub/cameras back to Apple
Solved! Go to Solution.
- Related Labels:
-
Apple HomeKit
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
New firmware is now available resolving the issue some VMB5000 users were experiencing with HomeKit integration. Your SmartHub should have automatically received the update (version 1.21.1.0_1431_9611cf3) overnight. Please test again and let us know if you're still experiencing an issue.
JamesC
Best answers
-
The development team is continuing to investigate reports of HomeKit not working with VMB5000 SmartHubs. We do not advise any troubleshooting on your part to attempt to resolve this issue at this time.
You can keep updated on this issue at status.arlo.com
We apologize for any inconvenience this has caused and are continuing to work diligently toward a solution.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Lost HomeKit connection and cannot reconnect
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.
Thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Still not working. Appreciate if you can reset token again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again. You can also remove and re-install the Arlo app.
Thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you I was able to re-add, but then it failed within minutes and all the cameras removed themselves from HomeKit. Now I’m back to the same issue where I cannot connect to HomeKit from the Arlo app.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can you make sure your iOS device is on the latest version iOS and the Arlo app is up to date. I reset the token again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I can confirm I have the latest OS version and the latest Arlo app version.
I was able to add but again it failed and cameras removed from home app and HomeKit setting in Arlo app.
I did see an error message in the Arlo app before the HomeKit connection dropped but it disappeared before a had a chance to note or screenshot.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Let me check in with my team to see what they think can be going on. I will update you as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can you verify that you were trying to setup while connected to your wifi vs mobile data.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Please reset my HomeKit token
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, Wi-Fi but actually I do have Arlo on a separate wifi network vs my iPhone. I can try setting up connected to the same router as my hub.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Johanpeter
I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.
Thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am connected to the same wifi network but the app cannot locate my device.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Please let me know what is the next step to have HomeKit connected?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am following up with the team, I will provide an update as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you. Would you mind resetting my token in the meantime so I can attempt to connect?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We can try again sure, go ahead and reboot you base station. You can also try removing and re-installing the Arlo app again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I Have a mesh router system and stared suspecting that might be my issue. I unplugged the satellites to force my phone to connect to the main router which I have my basestation connected to. I was able to setup the cameras after you last reset my token but after plugging my satellites back to power, the cameras removed themselves from HomeKit again.
Considering I’ve has the mesh router for years and had Arlo and HomeKit working without issue until recently, was there a firmware update in the last 2 months that has caused a conflict with HomeKit and mesh networks? Also, when I can readd to homekit after having my token reset I seem to have to add Arlo to a “default room” that I don’t have setup in HomeKit - might this also be a conflict causing the failure?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It worked. Thx
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, as the subject line says I’m trying to set up my arlo to my HomeKit, I have been through all the reboot steps turning off resetting, checking latest updates, and it seems the last resort is now to have a token sent to the base station? Would it be possible to have that done please so I can set it up?
thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.
Thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, I rebooted it and when I tried again it appeared for a second, but before I could select it it disappeared off the list and went back to ‘searching for devices’ and wouldn’t find it?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello is my issue still being investigated?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My VMB4000 base station is stuck in discovering state when attempting HomeKit integration through iOS Arlo Secure App. I am using a iPhone 14 with ios V16.5. The Arlo Secure app is up to date. I previously removed my Arlo devices from HomeKit to reorganisation my home. Now unable to integrate again. I read in other discussions (here) that a token key reset solves this work. Perhaps I can try this too? Can anyone help me with this?
-
Amazon Alexa
96 -
Apple HomeKit
624 -
Apple TV App
7 -
AppleTV
23 -
Arlo Mobile App
55 -
Arlo Pro
2 -
Arlo Pro 2
1 -
Arlo Q (Plus)
1 -
Arlo Secure
9 -
Arlo Smart
36 -
Arlo Wire-Free
1 -
Before You Buy
29 -
Features
81 -
Firmware Release Notes
8 -
Google Assistant
68 -
IFTTT
64 -
IFTTT (If This Then That)
117 -
Installation
86 -
Modes and Rules
13 -
Motion Detection
1 -
Online and Mobile Apps
70 -
Samsung SmartThings
63 -
Security System
1 -
Service and Storage
5 -
SmartThings
73 -
Troubleshooting
381 -
Videos
1
- « Previous
- Next »