SmartThings no longer able to connect to Arlo devices

[Ketchup_Mayo]

Hi there,

Since yesterday, I am no longer able to control my arlo devices from Samsung SmartThings.

Tried to unlink and re-link Arlo services but with no success.

Is there something broken in terms of service integration between SmartThings and Arlo?

Thanks & Regards,

Ketchup_Mayo

[devilworks]

Thanks for the heads up. My integration is working again. The only problem is my base station control page is shown as a camera. There is no button to turn on/off the alarm as it should.

 

[Maili]

Yes, I can confirm it works again

[sonikky]

Actually I´m having same problem here with my base station: it´s detected as camera.

Is anybody else having problems detecting motion or sound with the cams via SmartThings?

[FlannelNZ]

I can confirm that my cameras appeared back in SmartThings today at 3am.

So thanks to those involved that resolved the problem.

Arlo Communications team you need to do better though, a quick post that "we know" and "solution coming tonight" would make a huge difference to your customers. Even if it's not your end at fault.

In my case all cameras were still offline though so a removal and re-link in ST got them all working again. 

[devilworks]

The motion detection is working without any problem, not yet tested with sound detection.

I have relinked the base station but still detected as a camera. The routine and scene can control base station alarm like normal, but not from base station control page.

[sonikky]

Thanks for answer, I will then once again remove and do the linking if my motion detection would start to work.

[sonikky]

Yeah, I had to make linking from the scratch and now everything works properly, if someone else is having the same problem.

Happy times 😎

[zzed]

Anything further on this?  I have Pro 2 Camera's.  They deactivated about the same time.  I actually got hold of a human at Arlo and he told me I had to buy a service.  The camera broke because it needed a security patch and they stopped providing free updates.  Which service do I need to buy?  The web site seems to indicate that the free version still works.

[StephenB]

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@zzed wrote:

I actually got hold of a human at Arlo and he told me I had to buy a service. 

You reached a scammer.  Googling for phone numbers usually results in that.

• https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

Hopefully you did not give him your account credentials.

[zzed]

Well, he got me.  I called him.  I did give him access to my Arlo account but then changed the password after and did a factor reset.  What else should I do?

[StephenB]

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@zzed wrote:

Well, he got me.  I called him.  I did give him access to my Arlo account but then changed the password after and did a factor reset.  What else should I do?

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Changing the account password should be enough, as long as it is strong enough that he can't guess it.

If you have a subscription, then also keep an eye on the credit card associated with the account.  He shouldn't have seen any more than the last four digits, but it's better to be safe than sorry.

[zzed]

Thanks.  No financial info in my account so I’m lucky.  

[StephenB]

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@zzed wrote:

Thanks.  No financial info in my account so I’m lucky.  

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Great.

Also make sure he didn't share your cameras with a "friend" account he created.  Unlikely, but worth checking.