Reset Homekit token

[HeartArlo]

Hello, 

My Arlo VMB4000 (Pro camera's) is not connecting to homekit. It goes in an infinite loop discovering devices. The hub is connected via ethernet on my router. The cameras are connected to the same Wi-Fi (different mesh routers). 

Upon reading this forum, many folks have had luck after Arlo customer team resets the token. How can I request this feature? 

Thanks

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

If you see library:
How do I connect my Arlo device to Apple HomeKit?

If you see feed:
https://kb.arlo.com/000063184 (