I cannot find the Apple Homekit Token on VMB4540

[chiu2cheung]

I cannot find the Apple Homekit Token on VMB4540. When I try to setup the homekit in the arlo app, it keep asking me to enter the Homekit code and I cannot skip this step. Can anyone tell me what to do?

[StephenB]

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@chiu2cheung wrote:

I cannot find the Apple Homekit Token on VMB4540. When I try to setup the homekit in the arlo app, it keep asking me to enter the Homekit code and I cannot skip this step. Can anyone tell me what to do?

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You need a token reset.  One of the mods ( @JamesC and @ShayneS ) will do that for you.  Alternatively if you have a subscription you can contact support.

[JamesC]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC