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Homekit setup option hangs for Arlo Pro 2

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matt-h
Follower
Follower

Hi all,

I have VMB4000 base station and Arlo Pro 2 cameras, all with latest firmware, latest iOS app, and latest iOS version.

I am trying to enable the setup HomeKit option. I have followed these instructions:

https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-camera-to-Apple-HomeKit

 

As I don't have the Homekit setup code on the base-station, I am trying to setup through the Arlo app.

I follow the instructions - "To setup an Arlo camera without a setup code"

 

I get stuck on point 4 - I click Homekit -> Setup, and then the pop-up window saying "Discovering your device" opens but it gets stuck with the searching icon, and no cameras ever get found. I have put my cameras right next to my phone to ensure detection.

 

Any advice?

Cheers

 

  

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JessicaP
Arlo Moderator
Arlo Moderator

Hi matt-h,

 

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.