Arlo|Smart Home Security|Wireless HD Security Cameras

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aimaixing
Tutor
Tutor

After upgrade to IOS 16.4, the camera cannot show on Apple home anymore. I have followed all kind of troubleshooting on the community but no one helps. 
At the Homekit setup page, DEVICES FOUND keeps turning and cannot return the Base station. 
Not sure any support from Arlo Admin is required.

Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
ShayneS
Arlo Moderator
Arlo Moderator

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

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7 REPLIES 7
ShayneS
Arlo Moderator
Arlo Moderator

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

aimaixing
Tutor
Tutor

Thank you, Shayne. All set now. 

LaraCroft835
Aspirant
Aspirant

I have exactly the same issue.

ShayneS
Arlo Moderator
Arlo Moderator

Hi @LaraCroft835 

 

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

1730BeachHouse
Aspirant
Aspirant

Same issue here. Please reset HomeKit token @ShayneS 

amxing
Aspirant
Aspirant

Dear Shayne and Arlo,

I have the same issue. Please help to reset my token as well. 
Thanks. 

ShayneS
Arlo Moderator
Arlo Moderator

@aimaixing @1730BeachHouse I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you