Arlo|Smart Home Security|Wireless HD Security Cameras
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Marcgabi
Follower
Follower
‎2025-06-01 12:05 AM

Hello,

 

my alto device is not recognizing the HomeKit. Seems I need a reset token. Can you please support my request?

 

thanks

 

marc

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BrookeN
Arlo Moderator
Arlo Moderator
‎2025-06-02 09:02 AM

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184

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