Arlo|Smart Home Security|Wireless HD Security Cameras
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Homekit arlo not working after IOS15 update

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Gauravinho
Aspirant
Aspirant

Cameras stop working after a few mins of adding them to Apple home. I have reset the cameras, have them added several times to my apple home but no improvement. Cameras work when I add them and then stop after a few mins. This stareted to occur after upgrading to IOS15

Model: VMB4000r3

Serial:4R05887MAE38B

Firmware: 1.18.0.3_4035_d554faf

 

I read the information below and requesting for support to send a reset token to my base station. It is already updated to the latest version. 

 

https://community.arlo.com/t5/Partner-Integrations/HomeKit-Arlo-not-working-after-IOS-15-update/td-p...

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
JamesC
Community Manager
Community Manager

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit? 

 

JamesC

View solution in original post

2 REPLIES 2
JamesC
Community Manager
Community Manager

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit? 

 

JamesC

Gauravinho
Aspirant
Aspirant
Thank you James. My cameras are working again in Apple Home.