HomeKit token reset

[HolmesSherlock]

Hi Jessica -- Could I get a reset for my base station too? I've upgraded the base station firmware, power cycled it, upgraded the Arlo App on my phone to the latest version, but still stuck at the "Discovering your devices..." message.

[Djhisto]

My base station will not be discovered when attempting to add to HomeKit. Apparently I need a token reset? Thanks

[Kmistry1986]

Can I have my HomeKit token reset please? My system was reset and I’m stuck at the “Disconvering your device. Please Wait.” screen. Thanks.

[bespoke2day]

Cameras were. I longer responding in HomeKit so I removed them. I tried to setup again in Arlo app and it hangs at discovering. Please send reset token for my VMB5000 smarthub.

[JessicaP · Accepted solution]

Hi HolmesSherlock, Djhisto, Kmistry1986, bespoke2day,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station/SmartHub (remove and reapply power) allow the base station/SmartHub to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Djhisto]

Still nothing.

[JessicaP]

Hey Djhisto,

I've sent a token reset request to your base station agaim. Reboot your base station again (remove and reapply power) and allow it to come back online. Try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

If you're still having issues, we'd suggest for you to visit our Support Page and use the chat feature to further investigate your issue. You will find the chat feature on the bottom-right corner in the provided link.

[Djhisto]

Still nothing and when I go to the chat it says I am ineligible for online support.

[HolmesSherlock]

Thank you, Jessica! That worked like a charm. I've been able to connect my Arlo with Homekit!

Thanks for all the help!

[JessicaP]

Hi Djhisto,

Let me reach out to you via private message to gather more information from you.