HomeKit token reset needed – VMB4000

[SteveFr666]

Hello, My Arlo Base Station VMB4000 is unable to complete the HomeKit setup. The Base Station and cameras are working normally in the Arlo app. When I go to HomeKit settings in the Arlo app, the setup remains stuck indefinitely on “Discovering your device. Please wait.” The Base Station was previously paired with Apple HomeKit, but the bridge was removed from the Apple Home app and I can no longer add it again. I have already rebooted the Base Station and the iPhone, verified that they are on the same network, and confirmed that the firmware is up to date. Could an Arlo moderator please send a HomeKit token reset request to the VMB4000 associated with my account? Thank you.

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184