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milometer27
Aspirant
Aspirant

Hi, I need a HomeKit token reset for my VMB4540. Happy to provide serial number via PM if needed.

 

Thanks!

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BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

milometer27
Aspirant
Aspirant

The tokenless setup won't work. Can you email me the new token?

BrookeN
Arlo Moderator
Arlo Moderator

No, they can not be emailed. They are sent straight to the basestation. Log out of the account and log back in. Then follow the steps to set up without a code.