Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2023-03-05 11:48 AM
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arloplato
Aspirant
Aspirant
‎2023-03-05 11:48 AM
Requesting reset token for HomeKit. When I first got the cameras, I was able to successfully sync them with HomeKit, but I accidentally deleted the home. Now they don’t connect I already tried troubleshooting, I’ve reset the system and the loading wheel just keeps spinning on devices found.
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JamesC
Community Manager
Community Manager
‎2023-03-06 11:36 AM

Please make sure your base station is online. Once you've confirmed it's online, please let me know and I will send a token reset.

 

JamesC

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arloplato
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Aspirant
‎2023-03-07 09:23 PM

It is online and ready. Thank you.

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JamesC
Community Manager
Community Manager
‎2023-03-08 01:53 PM

arloplato,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

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