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HomeKit reset Token

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Mdavi25
Follower
Follower
How do I get a reset token? HomeKit has stopped working and not discoverable.
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Accepted Solutions
JessicaP
Arlo Employee Retired

Hi Mdavi25,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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2 REPLIES 2
Dannybear
Master
Master
I gave up on arlo’s HomeKit feature long ago, I read that you need to have a subscription to get arlo support if the devices are out of warranty.
You may get a token from someone here on the forum but it is pointless if the tokens don’t last.
JessicaP
Arlo Employee Retired

Hi Mdavi25,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?