Arlo|Smart Home Security|Wireless HD Security Cameras

HomeKit live stream shows no picture but only when speaker is MUTED

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MWFD
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In HomeKit / Apple Home app, if I click the MUTE icon in the upper right corner of the Arlo Baby feed then I can see my Arlo Baby camera feed / video perfectly. However, if I UNMUTE the camera (because, you know, I want to HEAR what is going on too), the screen immediately goes black and I cannot see any video. This has to be a bug as I've tested it numerous different ways and have been able to replicate the issue every time, simply by enabling/disabling the Arlo Baby's speaker through the Home app. 

 

Does anyone at Arlo care to help me? I've not had much support from Arlo with issues in the past and not holding my breath now, but you know, it is an Arlo product.

 

Thanks.

Model: ABC1000 | Arlo Baby
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JessicaP
Arlo Employee Retired

Hi MWFD,

 

I would suggest to contact the Support Team to further investigate this issue you're experiencing. You will find several options for contacting support in the provided link.